FAQs

When will I get my order?

Please allow 3-4 weeks for your order to ship. The items you purchase will be produced for you after the completion of the 72-hour sale. This prevents waste, as we only produce as much stuff as we sell.

Once your order is produced we will ship it to you using UPS SurePost (USA domestic orders) or DHL Express (international orders). We expect all shipments to arrive 2-6 days after shipping, depending on geographical location. You will receive an email when your order ships out, with tracking info.

What's your return policy?

We gladly accept returns up to 14 days after you receive your order. If more than 14 days has passed since your order was delivered, unfortunately we cannot offer you a refund, exchange, or credit.

To start the process of returning your order, please visit https://shop.willsmith.com/a/returns and follow the instructions given on the page. You will need your order number and the email address you used to place your order.

Since this is a one-time sale and most of the products are limited edition, we won't restock or resell returned products. Instead, we will upcycle and repurpose them into new products at our factory in Los Angeles, or we will donate them to charity.

What payment methods do you accept?

For USA domestic customers, we accept most major credit cards (including Visa, MasterCard, American Express, Discover, JCB, Diner's Club) as well as PayPal, Apple Pay, Google Pay, and Amazon Pay. International customers may have additional payment options that are specific to their country or region.

Which countries do you ship to?

For a list of all the countries we currently ship to, please click the flag icon at the top right of the website.

Do you charge sales tax?

Yes, we charge sales tax within the United States, calculated by the state and county to which your order is shipping.

Where do you ship from?

Orders ship from our headquarters in Los Angeles.

Who should I contact if I have further questions?

Please contact us at support@willsmith.com and we will get back to you as soon as possible.